Available Telecom Services

DESIGN & BUILD SERVICES

  • Assist with Floorplan Documentation
  • Call Center System Design & Support
  • EMM-Enterprise Mobility Management 
  • Full System Design & Installation Services
  • Information Flow Control
  • Integrated Voice Response Management (IVR)
  • Mass Notification, Text Service Contract & Management
  • Music-on-Hold Design & Management
  • Network Design & Support, Logical Isolation
  • Paging Design & Support
  • PhyBridge Solution & Contract Management
  • Physical Copper QSIG Support
  • Regional Telecom Coordination
  • Regional Telecom Planning
  • Screen-pop Design & Support
  • Storage of Recordings
  • Storage of Secured Documentation
  • Support for Extension Dialing
  • System Design Services
  • System Installation
  • System Maintenance
  • Text to Speech Support
  • Tone & Tag Inventory Copper Circuits
  • Unified Messaging Deployment

 

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MAINTENANCE & SUPPORT

  • 24/7 Support
  • Analog System Support  & Maintenance
  • Call Recorder Management
  • Conference Bridge Management
  • EMM-Enterprise Mobility Management 
  • End-user Support for Phones
  • Faxing Support & Maintenance
  • Full support for MAC (Moves, Adds, Changes)
  • Hardware Reserve Maintenance
  • Hardware/Software Maintenance
  • Headsets Support & Management
  • LCOG Telecom Website 
  • Maintain Help Desk Ticketing System for Phone system
  • Management of Assigned Telecom Coordinators
  • Management of System Backups
  • Patch Management
  • Phone System Asset Control
  • Provide Assistance to Vendor Partners in Troubleshooting 
  • Provide Support for UPS Battery Replacement
  • Provide User Training for Phones, Voicemail, Unified Messaging  & Other Tools
  • Support & Management of Cordless Phones
  • Support for Voicemail Systems
  • System Administration
  • System Documentation
  • System Holidays Management
  • System Troubleshooting
  • Telecom System Coordinator Resource 
  • Vendor Escorts
  • Verification of Technician Certification

 

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CALL ACCOUNTING & REPORTING SERVICES

  • Auditing of Phone System Access
  • Call Accounting
  • Call Analysis & Reporting
  • Handle Call Records Requests
  • Host Asset & Billing Solution (ComView)
  • Monthly Call Summaries 
  • Storage of Audit Information
  • System Monitoring & Reports 
  • Telco Billing
  • Traffic Reports
  • Verification of Telco Billings
     

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BUSINESS CONTINUITY & DR PLANNING

  • Business Continuation Routing (BCR)
  • Disaster Recovery (DR) Solution

 

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PRICING DISCOUNTS & CONTRACT MANAGEMENT

  • Assessing Opportunities for Economies of Scale & Partner Discounts
  • Broadband Carrier Contract Management
  • Community Development & Partnership
  • Continuous Evaluation of Line & Service Opportunities
  • ISP Contract Management
  • Management of Long Distance Services
  • SIP Carrier Service Contract Management
  • Support for Erate Processing

 

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INFORMATION SERVICES

  • Videoconferencing System Design & Management
  • Web-queuing Design & Support

 

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LUNCH & LEARN WORKSHOPS

  • Product Demonstrations
  • Provide a Forum for Discussing Call Flow & User Productivity
     

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AV SOLUTIONS

  • Custom Audio Recordings
  • Custom Video Productions of Your Project
     

Have a question about AV solutions?

EMERGENCY MANAGEMENT

  • e911 Management
  • Incident Response Planning
     

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